Q:  How do I find my account number?
A:  Click on the three billing statment examples below that show where the account number is located.

• Billing Statement Example 1
• Billing Statement Example 2
• Billing Statement Example 3

Q:  Why do I have more than one account number?
A:  Each time you receive services from the hospital - inpatient or outpatient services (such as physical therapy, medical imaging procedures, urgent care, emergency room care, etc.), a separate account is created.  It is possible to have multiple accounts open at the same time.

Q:  I used the Oregon Urgent Care Clinic or the Stoughton Rehabilitation and Sports Medicine Clinic located in the Stoughton Wellness and Athletic Center (SWAC), why am I receiving a bill from Stoughton Hospital?
A:  Both of these clinics are owned and operated by Stoughton Hospital, therefore, your bills are being sent by the Stoughton Hospital Patient Financial Services Department.  Your payments should be made to Stoughton Hospital.

Q:  What if I am unable to pay my bill in full by the due date listed on the statement?
A:  If you are not able to pay the entire amount of your bill at one time, we offer several programs to fit your needs.  Stoughton Hospital offers a six month interest free program where you may make monthly payments over the course of six months until your balance is paid in full.  If a longer payment plan is needed, we offer other options with interest charged.  Please contact our Patient Financial Services department for further details.

In addition, we offer a Community Care Program which can discount services for those experiencing financial hardship.  Please click here regarding this program.

Q:  Will Stoughton Hospital file my hospital claim?
A:  Yes, as a courtesy, we will submit a claim to your insurance.  We do not guarantee payment by your insurance company.  It is important that you provide accurate and complete insurance information at the time of registration.  It is your responsibility to provide any requested information to your insurance company (accident information, claim forms, other health information, or pre-existing condition information).

Q:  Will Stoughton Hospital submit secondary insurance claims?
A:  Yes, we submit secondary claims on your behalf.  Secondary claims are only submitted after your primary claims have completed processing.

Q:  Can I pay my bill over the phone?
A:  Yes, we accept debit or credit card payments (MasterCard, VISA or Discover) over the phone.

Q:  Can I receive an itemization of my charges?
A:  Yes, please contact us during business hours and we will be happy to mail you one.

Q:  Why did I receive bills from other professionals for the same date of service?
A:  We bill for the facility and professional charges for our urgent care/emergency room physicians and weekend physicians only.  Pathologists and Radiologists bill their professional services separately. 

Q:  My insurance authorized the services, why are you billing me?
A:  We remind our patients that they are ultimately responsible for their bill.  The insurance authorization "is not a guarantee of payment."  For questions relating to your insurance coverage, we suggest that you contact your insurance company.

Q:  What should I do if I disagree with how much my insurance company has paid on my bill?
A:  If you have questions regarding payment, call your insurance company for an explanation of payment.  If the insurance company finds that an error was made, note the information and whom you talked to at the insurance company.  Request an anticipated payment date and ask if they need anything to complete processing.  If the insurance company feels the bill was paid correctly and you still disagree, find out from the insurance company what you need to do to file an "appeal" with them.  Filing an appeal will not guarantee that the insurance company will pay more on your bill, but the claim will be reviewed for reconsideration.